Effective Date: 25 May 2025
Urban Wellness Lab (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, urbanwellnesslab.com (“Website”), or engage with our services.
By using our Website, you consent to the terms of this Privacy Policy.
1. Information We Collect
We collect information that you provide to us directly and information that we collect automatically when you use our Website.
A. Information You Provide
- Contact Information: When you fill out contact forms, subscribe to newsletters, book a retreat or class, or engage in consultations, we may collect your name, email address, phone number, and location.
- Booking & Payment Information: For events, classes, and retreats, we may collect billing and payment details. These are processed securely by third-party payment processors (we do not store your payment information).
- Personal Preferences: You may share wellness goals, health conditions, dietary requirements, or travel preferences in booking forms or consultations.
B. Information Collected Automatically
- Usage Data: We may collect data about your device and how you use our Website, such as your IP address, browser type, pages visited, time spent on pages, and links clicked.
- Cookies & Tracking Technologies: We use cookies and similar technologies to enhance your experience, improve our services, and analyze usage.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to inquiries and provide customer support
- To manage bookings, reservations, and transactions
- To send updates, promotions, and newsletters (you may opt out at any time)
- To personalize your experience on our Website
- To analyze trends, monitor usage, and improve our Website
- To comply with legal obligations
3. Sharing Your Information
We do not sell or rent your personal information. We may share your information in the following ways:
- Service Providers: With trusted third-party providers who assist with website hosting, marketing, payments, and analytics.
- Legal Requirements: When required by law or to protect our rights or the safety of others.
- Retreat or Event Partners: With facilitators, wellness professionals, or accommodation partners where necessary for event or retreat delivery (only relevant personal information is shared).
4. Data Storage & Security
We store your information securely using industry-standard safeguards. While we take reasonable steps to protect your data, no method of transmission over the internet is 100% secure.
5. Your Rights
Depending on your location, you may have rights regarding your personal information, including:
- The right to access and correct your information
- The right to request deletion of your data
- The right to object to or restrict processing
- The right to withdraw consent for marketing emails
- The right to lodge a complaint with a data protection authority
To exercise these rights, please contact us at hello@urbanwellnesslab.com.
6. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.
7. Children’s Privacy
Our Website and services are not directed to children under the age of 16. We do not knowingly collect information from children without parental consent.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the Website constitutes your acceptance of any changes.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your data rights, please contact us:
Urban Wellness Lab
Email: hello@urbanwellnesslab.com
Website: urbanwellnesslab.com
Location: South Africa
